Privacy policy

LUXSPA takes its responsibility regarding personal data protection very seriously.

Luxspa.rs (hereinafter referred to as the website) is committed to protecting your privacy and providing you with the best possible experience when using our website. In order to make the most of your time spent on our pages, we need certain personal information about you, which will help us assist you and adapt the content to your tastes and wishes.

Please read this statement to understand how we handle your personal data. This statement may change, so we recommend that you check it occasionally.

This privacy policy describes how LUXSPA uses the personal data of visitors. By providing your personal data and accepting the Privacy Policy, you confirm that you agree that your data will be used as described in this Policy. If the Privacy Policy changes, the amended text of the Policy will be published on this page. By continuing to use our website, as well as by providing your data during online contact, you confirm that you also agree with the changes to the Policy.

The Privacy Statement is a document that guarantees the protection of our users’ privacy on the Internet. You can browse the website for free and without any obligation to reveal your identity or leave any personal data. If you decide to use some of the services we offer (Question, Comment, Experience), it is necessary that you leave us personal data so that we can provide you with what you requested. We only ask for information that is necessary to best fulfill your request. (When asking a question, we need contact information for feedback.)

COLLECTION OF INFORMATION – how and why

The website asks for your personal data only if you want to use one of our services and voluntarily fill out forms on our website.

If you visit the website, our web provider automatically records data that includes your computer’s IP address, browser type, domain name, time of visit, address of the website you came from, and all information about the pages you visit on our website, of which you have been notified on all website pages.

We use this data for statistical analysis of the use of our pages, with the aim of improving the quality of service.

Note: our web provider does not record your e-mail address or any other data that could be used for your personal identification. You can opt out of recording this data if you correctly set up your web browser – more on this below.

The data we collect are the following:

• Domain and IP address
• Type of browser and operating system used to access our site
• Access time and length of visit
• Pages you visit
• If you linked to our portal from another site, the address of that site
• If you provide us with information yourself

In which cases we record your private data:

• Purchase through our online shop
  (name, surname, phone number, email, address)
  Contact details are kept for the purpose of processing orders, i.e., purchasing and delivering our products to end customers.
• Asking questions
  (Name, email – to which we send you the answer)
  Contact details and questions are stored in the internal database until the author requests that the question be deleted from the internal database.
• Newsletter subscription
  (email address)
• Leaving comments
  (Name/nickname, email address, IP address)
  *An anonymized nickname from your email address may be sent to the Gravatar service to check if you are using the same service. Here you can see Gravatar’s privacy policy. After approving the comment, your profile picture is visible to the public. Comments are kept until the author requests removal or in some way violates the ideology of the website.
• Content submission
  (jpg, gif, png file, ip address)
  If you upload images to the website, you should avoid uploading images that contain personal data and image location data (EXIF GPS). Location data where the image was taken can be read from them. Content can be kept permanently or until the author requests that we delete the document.
• Leaving statements
  (Name, email, experience)
  Experiences and data during their entry are recorded internally on the server and stored in the database until deletion is requested. Also, on the hosting server as a backup, it will remain for a maximum of one year. When publishing your experiences and statements on the website, we do not attach your personal information, IP address, or email address.

USE OF COLLECTED INFORMATION

Your personal information is used:

• So that we can provide you with a response in the shortest possible time.
• So that we can process purchases through our site luxspa.rs

HOW WE SHARE INFORMATION WITH OTHERS

The website will not sell, trade, rent, or give your personal data to a third party, unless it is necessary to provide the service. If you do not want to receive information about changes on our web pages, news about our offer, and similar information, feel free to let us know. Your name will be removed from our lists shortly after receiving your message.

LUXSPA may disclose client personal data:

• If required by court
• If necessary to protect the rights and property of our web pages
• If necessary to protect the personal safety of our users or the public.

SECURITY OF COLLECTED INFORMATION

The website takes special care that the collected information about users is secure and protected from loss, changes, unauthorized access, and any kind of abuse.

The website is on a secure SSL server. We adhere to strict security procedures regarding the storage and disclosure of information you provide us to prevent unauthorized access to it.

From our site, links may lead to other websites. We are not responsible for the data protection policies or procedures, nor for the content on these websites.

GDPR

What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It creates consistent data protection rules across Europe and applies to companies located in the EU and global companies that process personal data about individuals in the EU. The regulation came into effect on May 25, 2018.

How does GDPR affect organizations/websites?

In addition to strengthening and standardizing user data privacy in EU countries, it will require new or additional obligations for all organizations that deal with personal data of EU citizens, regardless of where the organizations themselves are located.

Here you can read the full general data protection regulation.

The term GDPR ‘Personal data’ is explained in this article.

Websites that process personal data will need to provide for users:

1. The ability to view their records with the information provider (website/organization) upon request
2. Deletion of all records of that person
3. Clear notification at the very entrance to the site which data is collected
4. Where and how the data that visitors leave on the site is used
5. Whether and to whom these data are further forwarded
6. How long these data are kept and where

SUBPROCESSORS

In order to provide the best possible service, information may be forwarded to the following subprocessors:

You can view individual privacy policies on their sites, but all fall under GDPR regulation.

STORAGE OF PERSONAL DATA

We collect and store personal data in our personal database located on an internal server and, if necessary, we can share it with some of the subprocessors that are under GDPR regulation on the list above; we also collect and store personal data within the email list (internal database). Security add-ons (Wordfence) can remember the IP address and store it for the purpose of placing it on a blacklist for this website to protect both the website and visitors. By sending a message via messenger, via Facebook and Instagram platforms, you have already accepted their rules – and are further stored according to this policy.

HOW LONG DO WE KEEP DATA?

Below, we list how long we keep which data and where:

• Leaving questions/experiences/content through forms on the site
  • Local server:
    Duration: We keep the first-degree user database for 10 years, after which it is transferred to the old users database. When requested, we delete the record about the person.
  • Hosting Email – MSG/Text
    Duration: Maximum one year
• Newsletter Subscription
  • Local server – Excel:
    Unlimited or until the user requests deletion.

COOKIE POLICY

By using our website, you agree that we can save cookies and IP addresses and access them, use other methods to collect data on website usage and improve your online experience. Due to recent changes in the law, all websites that are active across certain parts of the European Union must obtain consent for the use or storage of cookies (or similar technologies) on your computers or mobile devices. This cookie policy provides you with clear and relevant information about the cookies we use and the reasons for using them.

Please contact us for additional information about this policy or if you need a detailed list of all cookies used by our website at [email protected].

YOUR CONSENT

By continuing to use our website, you agree that we may place cookies on your computer to analyze how you use our website. Please read this cookie policy carefully to find out detailed information about the data we collect when you use this site. If you do not want to accept cookies regarding your use of this website, you must stop using it.

WHAT IS A COOKIE?

Cookies are small files that are placed on your computer through websites you visit or certain emails you open. Their use is widespread so that websites can function properly and so that their owners can obtain business and marketing information.

The cookies we use on the website help us provide you with a better online experience, remember your parameters, and help us improve the site. By accessing our websites, you agree that this cookie policy applies whenever you access the website, regardless of the device you use.

WHAT PERSONAL INFORMATION DO COOKIES COLLECT?
Generally, a cookie contains a text string that contains information about the browser. For operation, it is not necessary for the cookie to recognize where you are from, it just needs to remember your browser.

Some cookies we use may store information about you that is of a more personal nature. However, such information is only stored if you have disclosed it yourself on our website.

CAN I WITHDRAW MY CONSENT?
After you have given us consent regarding the use of cookies, a cookie will be saved on your computer or device that remembers this setting for the next time. This expires after a certain period of time (in any case within a period of 13 months). If at any time you wish to withdraw your consent, you will need to delete cookies through your internet browser settings. For additional information on deleting or blocking cookies, visit aboutcookies.org

HOW CAN I DISABLE COOKIES?
Internet browsers allow you to change cookie settings. In your internet browser, these settings are most often found in the “Options” or “Preferences” menu. The links below may be helpful if you want to better understand the settings. Or, for additional information, you should use the “Help” option in your internet browser.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

WHEN DO WE USE COOKIES?

Tracking

Cookies are used to collect statistical data on how users use our site. For example, for:

• collecting feedback on user satisfaction through a survey on our website;
• gaining insight into how visitors use the website so that we can improve it in terms of its usability.

Targeting

“Targeting” cookies are linked to services provided by third parties, such as the “Like” and “Share” button. Third parties provide these services in exchange for recognizing that you have visited our webpage.

Connecting with social networks like Facebook can lead them to use information about your visit to target advertising to you on other websites.

Cookies provide advertising agencies with information about your visit so that they can offer you advertisements that would interest you.

All these cookies are managed by third parties, and for additional information, you can view privacy notices on the websites of the third parties themselves.

By using our site, you accept the use of “targeting” cookies. In some cases, accepting these cookies is a condition for using the website; therefore, if you disable/block them, we cannot guarantee how our site will function.

You can choose to be permanently excluded from this type of advertising by visiting http://www.networkadvertising.org/choices

GOOGLE ANALYTICS

This website uses Google Analytics to analyze website usage. Google Analytics uses cookies to collect standard internet log and visitor data or data in anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. The information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activities.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Google has developed an additional browser program for JavaScript Google Analytics that disables it (ga.js, analytics.js, dc.js). If you want to be excluded from Google Analytics, you can download and install the additional program for your web browser. For more information, click here.

DISPLAY ADS (REMARKETING)

This website implements and may use Google Display ads to reflect your interests on the web (remarketing). To determine your interests, Google will track your behavior on the web using cookies.

You can view, delete, or add interest categories with your browser using Google’s recommended ad manager, available at: https://adssettings.google.com/authenticated. However, this opt-out mechanism uses a cookie, and if you delete cookies from your browser, the opt-out mechanism will not be maintained. To maintain the mechanism for a specific browser, you should use Google’s browser.

SECURITY ADD-ONS

Security add-ons:

• Wordfence

They can use your IP address (anonymously) and block it from accessing the website if there is suspicion that unauthorized queries are being sent from that IP address that could harm the website and indirectly the users. Add-ons can update public “blacklists” with IP addresses from which attacks have been identified and thus protect other sites that use the same add-ons.

HOW TO CONTACT US?

At any time, you can request to unsubscribe from our lists or ask us to send you which of your data we have in the database. Also, you can request the deletion of that data by sending a request to [email protected], with the subject GDPR.

You can also contact us by phone: +3816441-2222-4.

DISCLAIMER

The information on this page is for informational purposes only. Although the content of the website is updated and accurate, we do not make representations or guarantees about the completeness, accuracy, reliability, or availability of the content on the website that relates to information, products, services, graphics. Any reliance on the information on the website is strictly at your own risk.

In no case will the website be responsible for any loss or dissatisfaction that may arise as a result of something read on our page or could be concluded from the content of our site.

Through this website, you can connect to other websites that are not under the control of luxspa.rs. We have no control over the nature, content, accuracy, and availability of those locations. The existence of such links (“links”) does not necessarily mean agreement with the content or opinions expressed within them.

USER EXPERIENCES

Although we always strive and make the greatest efforts to ensure the accuracy, completeness, reliability, timeliness, and usability of the information sent to us by visitors, in the Statements of Clients sections, their individual cases are presented, which we have collected by phone, social networks, mail, and e-mail, and they are not a guarantee of success that has been proven and done in supervised and controlled conditions.

BLOG

All content from the BLOG section may be inspired by content from the web that is not under our jurisdiction, and thus all content found on these pages is just our advice and the opinion of our experts, which we leave to the visitor to assess whether to apply. We disclaim responsibility for the accuracy of the data on these pages.

Within our capabilities, we make every effort to maintain this page. However, the website will not be responsible for the unavailability of web content due to technical problems beyond our control.

CHANGES TO THE PRIVACY STATEMENT

All changes to the privacy statement will be recorded here, so that visitors to our pages always know what information we collect, how we use it, and under what circumstances we share it with a third party.

CONTACT

• Phone: +3816441-2222-4
• E-mail: [email protected]